If you have a problem with your cable or Internet service, do you really want to wait a month or more to get it resolved? No Way! But in LaSalle, this seems to occur time and again. People in the area have trouble getting their Comcast-related issues taken care of by contacting the local Comcast office. So instead they contact their alderman or the mayor and ask the city to help. This usually begins a lengthy process of the city trying to contact Comcast on behalf of citizens, asking a representative to attend a council meeting, and maybe a resolution results or maybe not. Not necessarily the best or fastest way for a person to have a problem with their cable or Internet resolved. So what is the answer? How can someone get their problems solved within minutes or hours?
Enter @comcastcares - an account set up on a new microblogging site called Twitter. If a person signs up on the Twitter Website and creates an account of their own using a “handle” or username, they can send messages to @comcastcares whenever they have a Comcast-related problem. Comcast also has several other Twitter accounts powered by people who are ready to help customers.
So how does this work? Well, at the last council meeting, Ald. Demes asked the city to invite a Comcast representative to the next meeting because a resident had complained about damage a Comcast contractor had done to their yard. Repeated attempts to contact Comcast had failed. So the council agreed to arrange to have a representative attend the next council meeting to discuss the matter.
How does someone use Twitter to solve a problem like this? A message (see the image showing how the message looks) was sent throu
gh Twitter to @comcastcares during the meeting. Within an hour, and before the council meeting was over, @comcastcares had answered who to contact to resolve the issue. If a city official had sent this message, they could have sent off an e-mail at this point and perhaps had the issue resolved by the next day. Here is an image of the Twitter page for @comcastcares showing his answer to the question above:
Anyone can create an account on Twitter and contact any of the Comcast Twitter accounts by simply typing in a message using the “@” symbol then the name of the Comcast account. There is a video on the main page of the Twitter Website that further explains how to use Twitter. But if you want a more in depth explanation of Twitter and how to use it, you can follow this link here:
Time to Meet the Bird (Twitter and Microblogging)
If you use Twitter for nothing else, you can at least use it to get fast, responsive, and efficient service from Comcast.
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We have also had our fair share of complaints in Peru with Comcast and the “service” they provide.
I do not know if LaSalle would be interested, but I have performed a bit of research and apparently by law, Comcast must provide access to an open broadcast channel. I contacted Joan Sage regarding this issue and of course I had to put on my Reebox for the run-around. Basically if a municipality wishes to broadcast a council meeting under the government broadcast regulation, Comcast is required to play the video on channel 13. It was my understanding the only fee associated is for the equipment/person recording the meeting. If a volunteer recorded the meeting, there would be no cost associated. This is the basic information, but may be something of interest to LaSalle.
I think we would provided we can come up with a camera and personnel to run it. Who knows now that Patti Blago is off of “I’m a Celebrity, get me out of here!” we might pull some interesting numbers in viewership!