If you have a problem with your cable or Internet service, do you really want to wait a month or more to get it resolved? No Way! But in LaSalle, this seems to occur time and again. People in the area have trouble getting their Comcast-related issues taken care of by contacting the local Comcast office. So instead they contact their alderman or the mayor and ask the city to help. This usually begins a lengthy process of the city trying to contact Comcast on behalf of citizens, asking a representative to attend a council meeting, and maybe a resolution results or maybe not. Not necessarily the best or fastest way for a person to have a problem with their cable or Internet resolved. So what is the answer? How can someone get their problems solved within minutes or hours?
Enter @comcastcares - an account set up on a new microblogging site called Twitter. If a person signs up on the Twitter Website and creates an account of their own using a “handle” or username, they can send messages to @comcastcares whenever they have a Comcast-related problem. Comcast also has several other Twitter accounts powered by people who are ready to help customers.
So how does this work? Well, at the last council meeting, Ald. Demes asked the city to invite a Comcast representative to the next meeting because a resident had complained about damage a Comcast contractor had done to their yard. Repeated attempts to contact Comcast had failed. So the council agreed to arrange to have a representative attend the next council meeting to discuss the matter.
How does someone use Twitter to solve a problem like this? A message (see the image showing how the message looks) was sent throu
gh Twitter to @comcastcares during the meeting. Within an hour, and before the council meeting was over, @comcastcares had answered who to contact to resolve the issue. If a city official had sent this message, they could have sent off an e-mail at this point and perhaps had the issue resolved by the next day. Here is an image of the Twitter page for @comcastcares showing his answer to the question above:

Anyone can create an account on Twitter and contact any of the Comcast Twitter accounts by simply typing in a message using the “@” symbol then the name of the Comcast account. There is a video on the main page of the Twitter Website that further explains how to use Twitter. But if you want a more in depth explanation of Twitter and how to use it, you can follow this link here:
Time to Meet the Bird (Twitter and Microblogging)
If you use Twitter for nothing else, you can at least use it to get fast, responsive, and efficient service from Comcast.


Saturday, June 13th, Congresswoman Debby Halvorson stopped by the tourism center to talk about and to small businesses and hear their concerns. It was unfortunate that the turnout was not as large as expected. The Congresswoman was apologetic for asking us to take part of a beautiful Saturday afternoon and spend it with her but I was a bit surprised that more local businesses did not take what I thought was an excellent opportunity to dialogue with someone from Washington D.C. who might be able to make a difference.
The city council met last night at our usual 7 PM start time. There are not a lot of highlights to share with you. We did hear from Congresswoman Deb Halvorson’s aide, Samantha Warren. She was there to inform us of the latest happenings in Congress but had to admit her computer’s hard drive crashed over the weekend and she could not be as thorough as she had hoped. It was mostly a hello moment and if you have any questions I will write them down and get back to you. I’m sure its all new for Samantha and it will get better as time goes on.
It appears by the conversation on the
Monday evening Mayor Grove addressed the LBA (LaSalle Business Assoc) and shared with them his vision for the future of LaSalle under his leadership. Many of the alderman , including myself, were in attendance. The mayor appeared a bit nervous with his first public appearance since his election. He spoke approximately thirty minutes which was followed by a question and answer period of about thirty minutes as well.
Well by now you all are aware we have elected three new mayors in our communities. Jeff Grove in LaSalle, Scott Harl in Peru, and Cliff Banks in Spring Valley. There are those who wonder what caused this and are amazed that three cities with incumbent mayors running for re-election all are under new leadership. To start with those gentlemen who won can send a note of thanks to our “hope and Change” President Barack Obama. Last Fall he created a firestorm which called for change from the status quo and away from the media hated George Bush even though old George wasn’t running. Credit must go to Barack’s campaign people because we bought what they were selling at the time. 
LaSalle mayor, Art Washkowiak, ended 20 years of service to the city of LaSalle last night at the city council meeting. Jeff Grove, winning the mayoral election in April, was sworn in as the new mayor along with City Clerk Virginia Kochanowski, City Treasurer Fran Baratta, and Aldermen Jim Bacidore, Boo Herndon, Tom Ptak, and John Lavieri. Mayor Grove appointed Demitrio Salazar to his vacated seat as third-ward alderman.
